Returns & Refund Policy

1. Return Eligibility

At CtrlCopy, we offer returns within **14 days** of delivery. To qualify for a return and full refund, items must meet the following strict conditions:

• The product must be in its **original, undamaged, and pristine condition**.
• All original tags, dust bags, boxes, designer packaging, and security tags must remain completely intact and attached.
• The item must show no signs of use, wear, modifications, or damage under any circumstances.

*Note: If an item is returned damaged, altered, or without its original security tag, the return will be rejected and the item will be shipped back to the customer.*

2. Defective or Damaged Items

In the event that a product arrives defective or damaged in transit, we accept returns and will arrange a replacement or full refund. Please contact our concierge team at **support@ctrlcopy.com** within 24 hours of delivery with photographic proof of the packaging and item condition.

3. Supply Chain & Shipping Costs

Due to the international supply chain and high transit security requirements for luxury collectibles, the customer is responsible for covering return shipping fees unless the return is due to a product defect or damage in transit.

4. How to Initiate a Return

To start a return, email us at **support@ctrlcopy.com** with your order number. Our concierge team will review the request and provide the secure return shipping instructions.